FAQs

Payment

Payment is via PayPal. You can pay with debit / credit card with PayPal without needing to open an account.

*If you use eCheck payment option through PayPal, your payment will generally take 3-5 days to process after your order has been placed and that will delay processing and shipping times.

Custom Orders

We love custom orders! Let us know what you're thinking: hola@lapasobien.com

Direct shipping in Riviera Maya / Domestic shipping in Mexico

For destination weddings or events in Riviera Maya contact us for direct shipping to your resort or wedding venue. Getting married somewhere else in México? We can work alongside your wedding planner to deliver your bags via domestic shipping to your hotel.

Change or Cancel an Order

If your order has not started production we can change it or cancel it.

Processing Time

Processing time can take between 1 to 2 weeks. We recommend placing your order with plenty of time if you need it for a certain date. Our bags are handmade to order and we try to ship them as soon as possible. Expedited shipping is available.

Policies

Sales are final, you can bombard us with zillions of questions before you make your purchase, we'll be happy to help you.

If by some reason you have any problem with a product contact us and we can workout a way to solve it. 

Wedding Planners & Marketing Companies

We love working with wedding planners & event coordinators. Send us an email if you have any questions: hola@lapasobien.com